Ordered on May 27, 2025 and received on June 5, 2025 with broken arm. I called customer service and Helen was very courteous and ordered two replacement arms to be FedExed. Received replacement arms on June 13 and the arm was broken again. Same arm broken each time. Called Customer Service again. This time Maria, again very courteous and efficient, said replacement would be sent out again. I asked for better packing material as both times the arms were packed in bubble wrap and paper. Finally received two intact arms on June 22 after it was promised on June 20. While Customer Service was responsive, I don't think I would order from them again. The quality is not what I had hoped for. It is not soft and comfortable and I'm not sure those arms will hold up.

I bought separately a chair and loveseat because of my space. I received the chair right away. The loveseat took over 3 weeks to get it and it was just left in my driveway. When I opened the packing was extremely poor and one of the legs was broken in half. I contacted birchlane and after a week I was given the option to get a leg replacement or 25off. What I cant assemble with no leg. Waited another 1.5 weeks with no updates on where we stood. The leg finally came in. I was able to assemble this after close to 2 months, in the meantime the gigantic box was in my car spot in the garage. Cute loveseat, solid wood (but perhaps not teak), so quality ok. I was pleasantly satisfied with the fabric. Taupe close to brownish.

Very cute! Because of my space I ordered a chair and a loveseat. The experience was completely opposite between the chair and loveseat. Chair came super fast and I was able to assemble in 20min. I was very pleased with the fabric as I was a bit concerned from not being able to see it clearly in the picture from the website. Overall, I am skeptical it will last as rated (20yrs) because I am doubting it is teak. It is solid wood just maybe not teak. The loveseat experience was a nightmare- see my other review. If you are willing to gamble on how and when you receive items from birch lane with a good to above average quality, this is your place.

Arm bolts didn’t line up , payed way to much for inferior product

Looks fantastic it’s a must buy.