Ordered on May 27, 2025 and received on June 5, 2025 with broken arm. I called customer service and Helen was very courteous and ordered two replacement arms to be FedExed. Received replacement arms on June 13 and the arm was broken again. Same arm broken each time. Called Customer Service again. This time Maria, again very courteous and efficient, said replacement would be sent out again. I asked for better packing material as both times the arms were packed in bubble wrap and paper. Finally received two intact arms on June 22 after it was promised on June 20. While Customer Service was responsive, I don't think I would order from them again. The quality is not what I had hoped for. It is not soft and comfortable and I'm not sure those arms will hold up.

Very cute! Because of my space I ordered a chair and a loveseat. The experience was completely opposite between the chair and loveseat. Chair came super fast and I was able to assemble in 20min. I was very pleased with the fabric as I was a bit concerned from not being able to see it clearly in the picture from the website. Overall, I am skeptical it will last as rated (20yrs) because I am doubting it is teak. It is solid wood just maybe not teak. The loveseat experience was a nightmare- see my other review. If you are willing to gamble on how and when you receive items from birch lane with a good to above average quality, this is your place.

Arm bolts didn’t line up , payed way to much for inferior product

Couch is comfortable now that we have all the pieces. Hopefully the chair will be also. We are on round 4 of getting broken pieces.

Looks fantastic it’s a must buy.