The bed itself looks nice but Birch Lane, Wayfair, and their entire customer service department has been a nightmare. Our bed was delivered a month ago missing all of the hardware. We had expert assembly which we did not get to use due to the parts missing. Since then, the replacement parts have been reordered twice and have never showed up to our house. Without the hardware, we are unable to set up the bed or reschedule the assembly. The tracking number for the replacement parts has never been updated since the original delivery so we have never been able to track the multiple new orders placed. Every time we call they don’t really have an explanation, just that they will order the parts again. I will not be ordering any large furniture items from this company again.

Great!

Great storage!

This is the final product of our “full service delivery” which was supposed to include delivery, assembly, and removal of packing materials. The team left after dropping these parts off saying that since it’s a storage bed, it would “take too long to assemble.” I’m 33 weeks pregnant on bed rest for the rest of my pregnancy and their solution to this was to have someone contact us within 48 hours to schedule an assembly team some time this week. It’s Sunday. This “full service delivery” was far from advertised and a deeply disappointing customer experience.

Love this bed and all of the storage space! The color is more of an oatmeal not cream. It took about an hour to assemble by three professionals. There is an upholstery cover that covers the entire bed - headboard and sides. But it’s upholstered underneath so you could decide not to use it, if you wanted. Lifitng the bed up with the mattress on it is not difficult.