Prior to ordering this loveseat, I called to speak with a representative to verify that the color was the greenish that I was seeing on my screen (as screens differ). I was assured that "yes, it is a beautiful green". With that, I placed the order at which point I was notified it would take 7-8 weeks to be delivered. I also, added in the 3-year-warranty which then allowed for the 18-month interest free payment plan (per the total). Several weeks prior to receiving the loveseat, I was sent a bill. Confused, I called and asked why as I hadn't yet received the item? No one I had spoken to had an answer. Another bill arrived, but still no loveseat. Made another call and the TWO representatives I spoke with made it sound as if they had no idea what I was talking about. FINALLY, the loveseat arrives. Guess what?? NO GREEN in sight! It is totally GRAY or should I say SILVER. I take a picture and submit it along with a form from Birch Lane's website. I call and speak with a supervisor. Because of ALL of this, I was assured that I would received a 25% discount for my trouble, even though I tell her I'm not sure that I even want to keep it. I have 30 day after receipt of item to decide. She didn't deduct 25%, 12% maybe. So, I made yet ANOTHER call to get it corrected. Also, I was sent several messages: email and texts stating that the delivery driver will contact you 30-40 minutes PRIOR to arrival. Which I thought, great, I can go run a couple of errands and when they call it will give me enough time to get back home. They called when they were a mere FIVE (5) minutes away. From the very beginning, it has been nothing but a headache. I am at the point where I think calling Birch Lane to come pick it up may be the best thing to do. Purchasing a loveseat should never be THIS!
Not pictured: Canvas Navy Sunbrella® Canvas
