First off, I would love to rate this bed frame 5 stars as the frame itself is outstanding quality and looks amazing. However, there were some issues with the delivery that were handled a little too nonchalantly by Wayfair support given the circumstances.. The initial delivery date was est to be dec 21 - 29th, understandable as it was holidays, and it says estimated. The package did not end up coming until 1/5, which was a bit later. Also, the logistics company that set up the delivery made me confirm drop off said it would be dropped off, 1 - 5pm, and will call 30 or 60 mins before. Keep in mind I have already have a new mattress ready to go, and super excited to use it.
5pm rolled around and I had heard no word, I then called the logistics company and get a voice mail they close at 4pm. So i figured, okay I will finally go about my day and get ready. 6pm rolls around and I hear a truck backing up in my driveway. It was the bed, no call for a heads up prior... I helped the freight ppl get the package out and have to hear from both big delivery men that "ohhhh youre the guy getting the package everyone at the wearhouse." you do freight, get over it... then they have the aducacity to ask for a tip when all they did was move it 2 feet out of the truck to my garage door.... So okay, I FINALLY have my bed frame and can get my bed together right?? Well only after opening and moving the contents of the 3 massive packages of solid wood (which i love btw), I found there were no instructions or hardware... Look online, see the PDF says its in box 2, assume its in drawers. Nothing in the drawers or anywhere in box 2. Which I tore apart completely to use to move the frame pieces due to how heavy they are. So okay, we've been through all that bs, I've delt with wayfair before on a broken item that was delivered and they were very willing to help, and compensate. I call this time and get some shipping lady whos like, oh you arleady have a case through chat. There is nothing I can do, youll have to wait for the supplier to respond in hopefully 4 days. IF they dont we will step in. Pretty much just telling my thats how the cookie crumbles.. I told her hey I think I can find most of this at my local hardware place. But nope, might as well have talked to the wall. At the end of the covo I asked if there was any way to escalate this, will the supplier call me asap, or expedite hardware shipping, but she told me no, and they will email you, and that I will just have to wait. Only after explaining that I explained hardware should have been included off bat, she stated I understand your frustration... Ultimately, the supplier sent me tracking for hardware after 24 hrs. Will see how long it takes to get here. I said screw it and went to get hardware thats probably better than the junk they are giving me and just made my bed so I can sleep. Would be nice to be compensated, but thats life dealing with a 3rd party margin scraper like wayfair I guess... It is stated I will earn $25 from this review too. Hopefully that happens still with me telling truths like this and giving a 3.
