This is a beautiful coffee table and I’m very happy now that it has arrived. I considered taking a couple stats off for my overall shopping experience , but when all is said and done. The coffee table is lovely and the delivery guys were very courteous. My complaint comes from six WEEKS of having to chase down what was happening with my order as it did not move at all. In fact, for the longest time it said “we’ll send shipping info as soon as it’s back in stock. I was told it was being “custom made” which is not true. Meanwhile, BL continued to advertise as “in stock” with under a two week delivery window. While I had been waiting over 5 weeks with no updates. I finally had success in getting some real answers by pretending I was interested in purchasing this same item and was questioning if the very speedy estimated delivery timeframe was accurate. I was told it absolutely was because they had 157 in stock. Wait! Whaaat???? That’s when I asked them what the heck is happening with my order? Finally I was transferred to a live agent that helpfully put in a trouble ticket and two days later, it was on its way. (Still took another 7 days) Once my order got moving the communication and delivery was great and as I said, the coffee table is beautiful and has elevated my living space. I don’t know if my experience is an anomaly or the norm for this item. I’ve ordered other items from Birch Lane with great success.

I’m always nervous ordering large items online. This did not disappoint! The table is heavy and well made. Delivery was timely. I got a text advising the driver was 1 hour away. The two guys were incredibly polite, built the table and moved it into place. I would not hesitate to buy from Birch Lane again.

Product is fine. It's the Wayfair/Birch Lane business model that is disgusting. The "Cherine" coffee and end tables are actually made by Rowe Furniture and the collection is Koda. The chat agent in at attached photo explained as much. The Rowe Koda coffee table is available on many other sites much less than here on BL. The real kicker is that the Rowe Koda end table is on 6-8 other websites for roughly $350, compared to the BL price of $1224. If that isn't price gouging, I don't know what is. The agents will tell you it is Rowe Furniture's fault, but please see the photo of my chat. It is clear that it is BL's choice to sell at this exorbitant price. I don't think I will ever order from this company again.

Beautiful

Delivery drivers were great!!