We received all four chairs on December 3rd, but due to ongoing remodeling, the boxes stayed in our garage until we could finally unpack them. Unfortunately, once we opened everything up, it was immediately clear these chairs did not meet expectations, especially at $2,192 total ($548 per chair).
First, each box contained a desiccant packet (silica gel) meant to control moisture during shipping, but every single packet was broken, and the pellets were scattered all over the inside of the boxes. Not a huge issue by itself, but it was a bad sign right out of the gate.
The bigger issue: the chairs arrived with multiple defects and damage, chips, cracks, dents, and paint/finish problems across the set. The packaging was also totally inadequate. The chairs were barely wrapped in thin, soft material, which did nothing to prevent movement or impact inside the boxes. After inspecting everything and taking 54 photos, I’m convinced this is a combination of poor packaging and subpar manufacturing quality.
I’ve purchased less expensive furniture (including items shipped internationally) that arrived in perfect condition because it was packaged properly. For this price, I expected far better workmanship and protection.
Bottom line: The chairs themselves are a 1-star product and were completely unacceptable as delivered.
That said, I want to be clear: Birch Lane’s customer service deserves 5 stars. They handled the replacement process professionally and made things right, and I truly appreciate that. I just hope the replacement chairs arrive in much better condition.
